Frequently asked questions (FAQ)

We do not move large or heavy furniture such as beds, dressers, entertainment centers, or couches. We recommend clearing smaller items and breakables before our arrival. If possible, please move light furniture out of the way for a more thorough cleaning.

Drying time can vary depending on humidity, airflow, and carpet type. Typically, it takes anywhere from 6 to 24 hours to fully dry. We recommend leaving ceiling fans or floor fans on and opening windows when weather permits to speed up drying.

Yes, please vacuum high-traffic areas and pick up any large debris, toys, or personal items prior to our arrival. This helps us focus on deep cleaning and ensures the best results.

Avoid walking on freshly cleaned carpets with dirty shoes. Use clean indoor footwear or socks. Keep pets and children off the area until fully dry to avoid re-soiling or slipping.

Yes, we use professional-grade cleaning solutions that are safe for children and pets once dry. Let us know if you have specific sensitivities or allergies.

Most homes benefit from professional cleaning every 6–12 months. Homes with kids, pets, or high foot traffic may need it more frequently.

We do our best to remove even tough stains. While most can be significantly reduced or fully removed, some (like certain dyes, ink, or old pet stains) may be permanent depending on the material and how long the stain has set.

We proudly serve the entire Hampton Roads area, including Virginia Beach, Norfolk, Chesapeake, Portsmouth, Suffolk, Hampton, Newport News, and Williamsburg.